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The Finance & Leasing Association (FLA) is the major UK
representative body for the UK finance and leasing industry. The FLA
campaigns for best practice in lending and leasing. The Code sets out
standards of good practice for the finance and leasing industry and is
intended to assure all who obtain finance from full members that they
are doing business with reputable organisations.
Our Lenders as members of the Finance and Leasing
Association (FLA), promises to uphold the 11 key commitments outlined
below. These commitments apply to the conduct of business for all
products and services provided to customers.
- Act fairly, reasonably and responsibly in all
their dealings with you;
- Ensure that all services and products comply with
this Code, relevant laws and regulations;
- Not discriminate between consumers on grounds of
race, gender, disability, ethnic origin or sexual preference;
- Assist you when you are seeking information
and/or guidance;
- Act with integrity and try to ensure that credit
brokers, and all other suppliers of goods and services with whom we
do business, do likewise;
- Respect confidential information provided by you;
- Correct errors and handle complaints speedily;
- Consider cases of financial difficulty
sympathetically and positively;
- Follow any Guidance Notes issued by the
Association, where relevant;
- Provide adequate training for our staff to ensure
that the procedures they follow reflect the commitments set out in
this Code;
- Make copies of this Code freely and readily
available to consumers.
Copies of the Finance and Leasing Code are available
from the Finance & Leasing Association web site at
http://www.fla.org.uk/fla_home/Code_of_Practice.asp
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