The GISC Code sets out standards of good practice which
their partners as members of the GISC follows in their dealings with
you. It gives you important protection and should help you understand:
- how they must deal with you;
- what information you should receive before you
commit yourself to buying any insurance; and
- how your insurance should be dealt with once you
are covered.
As a member of GISC, they promise that they will:
- act fairly and reasonably when they deal with
you;
- make sure that all their general insurance
services satisfy the requirements of the Private Customer Code;
- make sure all the information they give you is
clear, fair and not misleading;
- avoid conflicts of interest or, if they cannot
avoid this, explain the position fully to you;
- give you enough information and help so you can
make an informed decision before you make a final commitment to buy
your insurance policy;
- confirm your insurance arrangements;
- make sure that their service meets GISC's
standards;
- handle claims fairly and promptly;
- make sure you receive all the documentation you
need;
- protect any personal information, money and
property that they hold or handle for you; and
- handle complaints fairly and promptly.
The full Code explains these standards. Copies of
the full code are available from the General Insurance Standards
Council website.
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